Frequently Asked Questions

Everything you need to know about your urban adventure gear.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.

What is your return policy?

We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return label.

How do I know which size to order?

Each product page features a detailed size guide. Our urban trail apparel is designed with a modern fit; if you are between sizes, we recommend sizing up for a more relaxed feel.

Are your materials sustainably sourced?

Yes, My Urban Trail is committed to ethical fashion. Over 80% of our current collection is made from recycled polyester and organic cotton to minimize our environmental footprint.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.